TimeOpera Support Center
We are here to help you get the most out of your Microsoft 365 timesheet operations. Contact our support team or browse resources below.
Support Contact
Email: support@timeopera.app
Response Window: within 4 - 24 hours.
Available: Monday to Friday, 9:00 AM - 6:00 PM IST (excluding major holidays).
Diagnostic Details Required
When reporting an issue, please include:
• Microsoft 365 Tenant Domain
• TimeOpera SharePoint Site ID / URL
• Steps to reproduce the error
• Browser version & display frames used
Security Reporting
Suspected privacy or security issues are treated with high priority. Email: security@timeopera.app. Please redact sensitive customer or personal data from attachments.
Severity Levels & Response Expectations
| Priority | Description | Target Response |
|---|---|---|
| Critical | TimeOpera platform is completely unavailable for all users, or a severe security leak is suspected. | 4 Business Hours |
| High | A major component (e.g. timesheet submissions or approval routing) is broken with no workaround. | 1 Business Day |
| Normal | An application feature is behaving incorrectly, but normal operations can continue. | 2 Business Days |
| Low | General questions, feature suggestions, or documentation assistance. | 3 Business Days |
Supported Issues
- SPF package installation or Microsoft Graph consent errors.
- Authentication failures via Microsoft Entra ID.
- Sync checks, timesheet approvals, and invoicing lock issues.
- Teams Setup policy propagation and mobile validation.
- Read-only Assistant response errors inside Copilot.
Before Contacting Support
- Verify the user is assigned the correct TimeOpera role in settings.
- Confirm user is assigned to the relevant client project.
- Clear local browser cache or log in through Microsoft Teams web client.
- Check sitemap and training videos for quick configuration answers.