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TIMEOPERA FOR MSPS

Bring structure to client service time, approvals and billing preparation.

Give your support engineers a clean way to track hours across multiple customer accounts and contract agreements, keeping billable hours and internal SLA tasks separated while finance prepares clean billing logs.

Microsoft 365 • Microsoft Teams • Microsoft Entra ID • SharePoint-Backed Business Records • Role-Aware Workflows
Industry Challenge

Project time gets complicated quickly in Managed Service Providers

MSPs balance a large volume of customers with differing service contracts. When engineers track hours in disconnected tools, out-of-scope billing leaks and audit trails collapse.

High customer-account volume

Engineers switching between dozens of client projects daily struggle to categorize time accurately without pre-configured codes.

SLA task consistency gaps

Classifying time against contract-covered maintenance, critical responses, or ad-hoc tasks is complex without explicit project structures.

Billable/internal leakage

Out-of-scope billable projects get marked incorrectly under routine maintenance codes, causing billable utilization loss.

Manual approval follow-ups

Delivery managers chase engineer timesheets manually through messaging apps, stalling draft invoice consolidations.

Fragmented audit trails

Retroactive corrections to billed timesheet entries made after approval cause client disputes and administrative headaches.

Finance preparation delays

Finance administrators spend days sorting, correcting, and formatting billing logs before invoice distributions can begin.

Problem & Solution

How TimeOpera helps MSP teams

Map support effort to correct client projects, track billable tasks, and simplify invoicing natively inside Microsoft 365.

Problem

Friction tracking time across dozens of clients

Engineers delay timesheet logging because standalone tracking tools demand opening separate browsers and logging into external systems.

How TimeOpera Helps

TimeOpera pre-configures customer directories and projects. Engineers select from assigned clients via simple weekly interfaces.

Result: Operational timesheets stay complete and up-to-date weekly, reducing missing log leaks.
Problem

Leaked out-of-scope T&M billable hours

Ad-hoc projects get categorized incorrectly under routine customer plans, leaking revenue.

How TimeOpera Helps

Categories enforce clear billable and non-billable indicators. Engineers tag out-of-scope ad-hoc tasks explicitly on their timesheets.

Result: Finance captures billable project work separately, optimizing out-of-scope margins.
Problem

Delayed timesheet approvals

Delivery leads verify hours through messaging apps or files, delaying monthly closing windows.

How TimeOpera Helps

TimeOpera pools submissions into a central queue for quick manager review, approval, and automatic locking.

Result: Approved periods are locked, securing historical data and reducing cash flow delays.
Problem

Slow manual billing logs consolidation

Finance administrators waste hours correcting rate conflicts and formatting time logs before invoicing.

How TimeOpera Helps

Finance exports locked approved hours categorized by client and rate, ready for invoice drafting.

Result: Finance prepares invoices from trusted, verified time records, cutting turnaround time.
Operational Process

From work performed to approved project time

TimeOpera keeps MSP operations and billing connected in seven stages.

1

Define customer profiles

Set up customer directories, active project codes, and service categories centrally.

2

Map team boundaries

Set team boundaries and project assignments to limit tracking errors.

3

Log inside Teams

Engineers enter daily support hours directly inside the Microsoft Teams hub.

4

Submit weekly logs

Submit weekly time records, routing them automatically to delivery leads.

5

Verify and lock

Delivery leads verify weekly lines, automatically locking approved records.

6

Extract logs

Export locked, approved hours in SharePoint to compile billing schedules.

7

Query Assistant

Ask TimeOpera Assistant what needs attention using natural language.

Capabilities

Built around the way MSP teams operate

We support the operational parameters required to track, approve, and bill project time.

Daily & Weekly Timesheets

Clean timesheet entry grids designed to minimize user friction and speed up submissions.

Customers & Project Directories

Structure tasks and active agreements to align timesheet tracking with client contracts.

Billable & Internal Tags

Distinguish client-billable time from internal bench and research hours to automate utilization reports.

Team Project Boundaries

Restrict engineer choices so they only see tasks and projects they are assigned to.

Lead Approval Routing

Route submitted hours automatically to designated project leads for bulk review and logs.

Automatic Locks

Locks approved hours instantly, preventing retro-active user edits and preserving records.

Missing-Time Visibility

Live dashboards show managers which engineers have not completed timesheets, accelerating weekly closes.

Power BI Integration

Export approved historical records to analyze utilization and delivery efficiency.

Target Roles

Useful for everyone involved in project time

TimeOpera fits the specific permission scopes and daily priorities of your entire team.

Role

Support Engineers

  • • Quick timesheet entries from Teams on desktop or mobile
  • • Select from assigned customer codes in weekly grid
  • • Instant tracking of weekly submission status
Role

Delivery Leads

  • • Review pending timesheets in central dashboard queues
  • • Monitor team effort spent vs active SLA plans
  • • Lock approved hours to maintain delivery integrity
Role

Finance Admins

  • • Work from locked, verified-only project hours
  • • Apply central client consulting rates automatically
  • • Extract invoice-ready detail schedules by project
Enterprise Alignment

Project time operations aligned with Microsoft 365

Maximize your IT investment. TimeOpera connects directly with your corporate tenant identity and storage protocols.

Microsoft Entra ID

Access the application using your existing company credentials, maintaining single sign-on security and MFA protocols.

Microsoft Teams

Users track client project hours directly inside the Teams workspace on desktop, web, or mobile without logging into external platforms.

SharePoint Online

Your operational records (timesheets, client rates, approvals) remain stored inside your own configured SharePoint workspace site.

Boundary Control

Data access boundaries follow the security configurations mapped to your active TimeOpera user roles and project boundaries.

Data Storage & Sovereignty Boundary

TimeOpera business records such as timesheets, projects, approvals and invoice information are stored in the configured TimeOpera SharePoint workspace within the customer’s Microsoft 365 tenant. TimeOpera-managed services may process or store limited operational metadata required for onboarding, licensing, configuration and service operation.

AI Assistant

Ask TimeOpera what needs attention

Utilize natural-language lookup to monitor timesheet status, check client allocations, and evaluate team project effort.

The AI Assistant acts as a read-only, role-aware operational advisor. It uses your active credentials to query records. Please note: The Assistant does not approve time, submit timesheets, create invoices, edit records, delete records, or change project settings. Availability depends on tenant configuration, Microsoft 365 Copilot readiness, and TimeOpera enablement.

Sample Prompts for MSPs

"Which of my projects need attention?" "Show client hours for this month." "Did I miss any timesheets last week?" "Show invoice-ready time entries." "Compare project effort for last month." "Which projects are over utilized?"
Business Impact

What a more structured time workflow can improve

Consistent time operations reduce organizational friction and keep client engagements organized.

Better timesheet completeness

Missing-time dashboards help managers identify gaps early, eliminating the need to chase down consultants at month-end.

Clearer approval status

Automated routing queues show exactly who needs to approve pending hours, keeping project cycles moving.

Consistent project context

Pre-configured project codes ensure all recorded time aligns with your active engagement contracts.

Earlier visibility into utilization

Real-time tracking highlights when a project's effort is exceeding the budget baseline, enabling active management.

Cleaner finance handoffs

Locks prevent back-dated changes, providing finance with finalized, trusted approved time schedules.

Consolidated business records

All timesheet, approval, and invoice data resides inside your SharePoint tenant, ending fragmented tracking.

Security & Trust

Designed for Secure Corporate Environments

TimeOpera aligns with Microsoft security practices to protect client information and maintain organizational boundaries.

SharePoint Business Records • Selected-Site Access • Entra ID Sign-In • Project Access Rules • Read-Only AI
Explore Security & Trust →
FAQ

Frequently Asked Questions

Common operational questions about using TimeOpera in MSP support environments.

Yes. TimeOpera allows administrators to configure unlimited customers, projects, and specific sections (phases) and tasks, making it easy to track hours across a diverse portfolio of clients.
Yes. TimeOpera supports project-based approval routing logic, ensuring that managers only see and approve timesheet lines related to the projects they explicitly manage.
All business records (timesheets, projects, tasks, and approvals) are stored in the configured TimeOpera SharePoint workspace within your company's own Microsoft 365 tenant, maintaining your data sovereignty boundaries.
Yes. Standard categories allow managers to classify time entries as billable or non-billable, facilitating automatic calculations of team utilization and simplifying billing reporting.
Yes. TimeOpera locking rules ensure that once a period is approved, the hours are locked against user modifications, letting finance export clean, verified logs for invoice generation.
No. The TimeOpera Assistant is read-only and designed purely for informational lookup. It cannot edit timesheets, approve hours, submit records, create invoices, or alter configurations.
No. TimeOpera uses Microsoft Entra ID for authentication, allowing users to sign in securely using their existing organizational Microsoft accounts.

Bring your MSP service time workflow into TimeOpera

Streamline engineer tracking, organize client approvals, and prepare clean billing logs natively in Microsoft 365.